At TabAI, we want you to be completely satisfied with our service. This Refund Policy explains our approach to refunds and cancellations.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all premium subscriptions:
- Full refund within 30 days - If you're not satisfied, we'll refund your purchase
- No questions asked - Simple and straightforward refund process
- Contact support@tabai.dev - Email us to request a refund
- Processed within 5-7 business days - Refunds returned to original payment method
Eligibility for Refunds
Refunds are available under the following conditions:
- First-time subscribers - 30-day guarantee applies to your first subscription
- Technical issues preventing use - If our service doesn't work as advertised
- Accidental purchases - Unintended subscription purchases
- Within 30 days of purchase - Requests must be made within the guarantee period
Non-Refundable Situations
The following situations are not eligible for refunds:
- After 30-day period - Refunds not available after the guarantee period expires
- Repeated refund requests - Multiple refund requests from the same user
- Violations of Terms of Service - Accounts terminated for policy violations
- Partial month refunds - We don't prorate monthly subscriptions
Subscription Cancellation
You can cancel your subscription at any time:
- Cancel anytime - No penalties or cancellation fees
- Access until period ends - Continue using premium features until subscription expires
- No automatic renewal - Your subscription won't be charged again
- Reactivate anytime - You can resubscribe whenever you want
Annual Subscriptions
Special conditions for annual plans:
- 30-day guarantee applies - Full refund within 30 days of purchase
- No partial refunds after 30 days - Annual plans are non-refundable after guarantee period
- Discounted pricing locked in - Annual subscribers get best pricing
- Won't auto-renew if cancelled - Cancel before renewal date to avoid charges
Free Trials
Our approach to free trial periods:
- No charges during trial - Free trials are completely free
- Cancel before trial ends - No charge if you cancel before trial expires
- Email reminders sent - We'll notify you before trial ends
- One trial per user - Free trial available once per account
How to Request a Refund
To request a refund, follow these steps:
- Email support@tabai.dev - Send a refund request to our support team
- Include your email address - Use the email associated with your account
- Brief reason (optional) - Help us improve by sharing feedback
- Wait for confirmation - We'll respond within 24-48 hours
- Refund processed - Funds returned within 5-7 business days
Payment Disputes
If you dispute a charge with your bank:
- Contact us first - We can resolve issues faster than chargebacks
- Chargebacks may suspend account - Disputed charges trigger automatic suspension
- Chargeback fees may apply - Banks charge us fees for disputes
- Evidence provided to banks - We'll share transaction details if disputed
Changes to This Policy
We may update this Refund Policy periodically:
- Updates posted here - Check this page for the latest policy
- Material changes communicated - We'll email you about significant updates
- Effective date at top - "Last updated" shows when policy changed
Contact Us
For questions about refunds or cancellations:
- Email: support@tabai.dev
- Response time: Within 24-48 hours
- Company: TabAI Team, Remote-first company
We're committed to providing excellent service and fair refund policies. If you have any concerns about our service, please reach out—we're here to help.